DELIVERY
Shipping Information
Where we deliver, how long it takes and what it costs.
Last updated: 1 October 2026
Every order ships from Prishtina, Kosovo, and shipping is free. You can check your order's status at any time on the Order Tracking page.
Ships from
Prishtina, Kosovo
Shipping cost
Free
Within Kosovo
1–3 business days
Other countries
5–15 business days
Where we deliver
Kosovo
We deliver anywhere in Kosovo. You can pay by card, or in cash on delivery for orders up to $1,000.
Other countries
We ship to every country listed at checkout. Orders outside Kosovo are paid by card.
Delivery times
Counted in business days from the day your order is dispatched.
Kosovo
1–3 business days
Europe
5–9 business days
USA and Canada
7–12 business days
Rest of the world
10–15 business days
These are estimates. Customs checks and local couriers can add time, especially around holidays.
Before your order ships
Card orders
Prepared and handed to the courier within 1–2 business days of payment.
Cash on delivery orders
We confirm the order first, then prepare and dispatch it.
Checked before dispatch
Every product is checked before it is packed.
Costs, duties and taxes
Shipping
Free on every order. The total at checkout is what you pay us.
Import duties and taxes
For deliveries outside Kosovo, your country's customs may charge import duties or taxes on arrival. They are paid by the recipient.
Following your order
Order status
Enter your order number and email on the Order Tracking page to see the status of your order.
Delivery problems
If your order hasn't arrived within the expected time, or arrives damaged, contact us with your order number.
Where is my order?
Check its status with your order number and email.