Returns & Refunds

Card orders

Contact us before the order is dispatched and we cancel it and refund the full amount.

Cash on delivery orders

Contact us at any time before delivery. Nothing has been paid, so there is nothing to refund.

14 days to decide

Tell us within 14 days of receiving your order that you want to return it. You don't need to give a reason.

Sending it back

Send the items back within 14 days of telling us. The cost of return shipping is paid by you.

Condition

You can open the package and try a product as you would in a shop. If it has been used beyond that, we may deduct the loss in value from the refund.

Hygiene-sealed items

Products delivered sealed for hygiene reasons, such as items worn on the face, can't be returned once the seal is broken, unless they are faulty.

Damaged in transit

Please check your package on delivery. If it is damaged, tell the courier if you can, and send us photos with your order number.

Faulty or not as described

Contact us and we repair or replace the item, or refund it, and we pay for the shipping. This applies throughout the legal warranty period in your country.

Timing

We refund within 14 days of your cancellation. For a change-of-mind return, we may wait until we have received the items back.

Card payments

Refunded to the card you paid with. Your bank may take a few more days to show it.

Cash payments

Refunded by bank transfer to the account you give us.

What is refunded

The full price of the items you return. Shipping is free, so there is no delivery cost to refund.

1. Write to us

Email the address at the top of this page with your order number and the items you want to return.

2. Get the return address

We reply with where to send the items.

3. Send the items

Pack them safely, ideally in the original packaging, and keep the shipping receipt.